Policies

Last Updated: July 2026
1. Nature of Our Services
Affluent Concierge provides residency advisory, Golden Visa processing, business
setup guidance, documentation support, and government liaison services. Our fees

cover professional advisory, documentation preparation, case management, and
submission support. Government fees, free zone fees, medical fees, attestation fees,
and other thirdparty charges are separate and nonrefundable, as they are controlled
by external authorities.
2. Payment Terms
 All services require advance payment before work begins.
 Payments may be made via:
o Credit/debit cards
o Bank transfer
o Approved online payment gateways
 Payment confirmation constitutes a binding service engagement.
3. Refund Policy
3.1 NonRefundable Fees
A refund cannot be issued in the following cases:
 If Affluent Concierge has started any work, including:
o Reviewing documents
o Providing consultation
o Preparing drafts
o Communicating with authorities
o Initiating application processing (Industry standard: advisory work is
considered “commenced” once any professional action is taken.)
 If a consultation, written opinion, or advisory session has been delivered.
 If the client withdraws after work has begun.
 If government authorities reject, delay, or request additional documents for an
application. (Government decisions are outside our control; advisory fees
remain nonrefundable.)
 If thirdparty fees have already been paid on behalf of the client (medical,
Emirates ID, immigration fees, etc.). These fees are nonrefundable by
authorities.
3.2 Refund Eligibility (Exceptional Cases Only)
A partial refund may be considered only if:
 The service is cancelled before Affluent Concierge has commenced any work.
 A duplicate payment was made.
 A documented technical error occurred during payment.
 Affluent Concierge is unable to deliver the service due to reasons within our
control.
Deductions apply, including:

 Administrative fees
 Banking/transaction fees
 Value of any work already completed
Refunds are processed via the original payment method within 14–21 business days.
4. Cancellation Policy
4.1 Service Cancellation
 Clients may request cancellation before work begins.
 If cancellation is requested after work has started, no refund applies.
4.2 Appointment Cancellation
 Appointments must be cancelled at least 24 hours in advance.
 Late cancellations or noshows may be charged the full consultation fee.
5. Government & ThirdParty Fees
Government fees (GDRFA, ICP, Free Zones, Dubai Courts, Notary, Medical,
Emirates ID, etc.) are nonrefundable once paid. This is standard across UAE
authorities.
If a visa or residency application is rejected by authorities, only
governmentrefundable components (if any) may be claimed directly from the
authority, subject to their rules. Example: GDRFA refunds certain fees only if the
main application is rejected.
Affluent Concierge does not control government refund timelines.
6. Engagement Termination
If a client terminates an engagement:
 Before work begins → partial refund may apply (minus admin fees).
 After work begins → no refund.
 If termination occurs close to a scheduled advisory start date, fees may be
retained as compensation for reserved time (industry standard).
7. Credit Notes (If Applicable)
If a refund is not approved, Affluent Concierge may issue a credit note valid for 6
months. Credit notes are:
 Nontransferable
 Subject to verification
 Not redeemable if the client has outstanding dues
8. Dispute Resolution

Any dispute relating to payments or refunds is governed by the laws of the United
Arab Emirates. Jurisdiction lies with the Dubai courts, unless otherwise agreed in
writing.
9. Contact
info@affluent.ae

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